Terms and Conditions
TERMS & CONDITIONS
By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms and conditions, if you do not accept these terms and conditions, please do not use this website.Please read these terms and conditions carefully before making a purchase and please feel free to get in touch with us if there is anything that you are unsure about.None of these Terms and Conditions affect your statutory rights.
1. PRODUCT SPECIFICATION
Most of the items that we sell are vintage and will be clearly described as vintage. Anyway, all items have clear announcements - they are marked as Antique, Vintage or New.Whilst we spend a lot of time selecting each vintage item, some natural wear and tear should still be expected – we believe this adds to the general appeal of each item as it makes it truly unique.We do our best to provide very clear and detailed photographs of each product, so please see all photos and read the description carefully..Due to limitations and colour variations between monitors, there may be slight colour variations to those displayed.
We also sell several new, ‘upcycled’ and made-to-order items – and these will be described as such.
2. DIMENSIONS
For all items, we provide approximate dimensions.Please note: Items cannot be returned because they are the wrong size or do not fit – please see our Returns Policy further down the page for more information.
3. PRICES
All prices shown on the website are in pounds sterling (£), but do not include delivery (unless otherwise stated).
4. PAYMENTS
We will take payment in all of the following ways that offers Shopify, as our website is on this platform.5. DELIVERYUK deliveryAll delivery options are powered by Shopify and depend on your order summary. You will see the final delivery cost in your basket on checkout.International deliveryWe do NOT currently provide international delivery.
7. RETURNS AND REFUNDS
7.1 New items
We want you to be 100% happy with your purchase and will fully refund (or exchange if possible) any NEW item. Please inform us within 24 hours of taking delivery that you wish to return an item, by email: dragonandcastle8@gmail.com and we will liaise with you to organise the return. Your item must then be returned to us within 7 working days - please note that the buyer will be responsible for paying for shipping costs for returning any purchase. Shipping costs are non-refundable. Once returned to us we will refund the item, less any shipping/delivery charges (unless the goods are faulty or incorrect) within 7 working days. We cannot be held responsible for any returned items that are lost in transit, so please ensure that you obtain proof of postage, and use a delivery service that provides an online tracking service and signature upon delivery.
7.2 Vintage, 'up-cycled' or made-to-order itemsFor vintage, ‘upcycled’ or bespoke/made-to-order items we can ONLY offer a refund if your item is not as described or (in the unlikely event) damaged upon delivery. To process a refund we must be notified within 24 hours of delivery by email: dragonandcastle8@gmail.com, we will then liaise with you directly to arrange the return and refund of the item.
7.3 Discounted / Sale Items
Only regular-priced NEW items may be returned. Unfortunately, we are not able to offer returns on items that are discounted or on sale.
8. GENERAL TERMS RELATING TO WEBSITE USE
Order Cancellations
We reserve the right to cancel the contract between us if: • we have insufficient stock to deliver the goods you have ordered; • we do not deliver to your area; or • one or more of the goods you ordered were listed at an incorrect price due to a typographical error.If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.We will not be obliged to offer any additional compensation for the disappointment suffered.
Promotional Codes
Only one promotional code may be used per order. Promotions do not apply to delivery charges. We reserve the right to refuse or cancel promotional codes at any time.
Dragon and Castle Privacy Policy
This Privacy Policy describes how Dragon and Castle (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or purchase dragonandcastle.uk (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the Services user, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, and email.
Order information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and to better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you.Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Category Categories of Recipients
Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.
We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below about your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete the personal information we maintain about you.
Right to Correct. You may have a right to request that we correct the inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at dragonandcastle8@gmail.com or contact us at Northern Treasury, PO Box 5537, Hove, BN52 9QA, United Kingdom.
CONSENT TO EMAIL MARKETING
You will only receive marketing emails from Mustard Vintage Limited if you have ‘signed up’ or ‘opted in’ to receive them. These include e-newsletters, stock updates, promotions or news that we send out from time to time. Every email that you receive from us will include the option to unsubscribe (at the bottom of each email). You can also unsubscribe from these emails at any time by e-mailing us at: dragonandcastle8@gmail.com.
Please bear in mind that we:
- We don’t and won’t ever sell your email address to ANY third parties.
- Your email address will only be used by Mustard Vintage Limited for the purposes outlined above (unless we are required by law to provide it).
Our email subscription lists are managed by Shopify and MailChimp - a global organisation with the highest standards of information and data security. MailChimp is a data processor in the USA. It gathers statistics on email opening, location and clicks using their technologies. MailChimp participates in and has certified its compliance with the Privacy Shield framework. They treat all personal data received from EU member countries under the Privacy Shield framework.
Please note: it may take up to three weeks to remove your email from marketing communications as they may be scheduled in advance.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect to:
- Generally fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);
- Communicate with you about your order where required;
- To help us screen for potential risk and fraud (in particular, your IP address);
- If you have chosen to ‘Opt-in’ to receiving marketing emails (when placing an order) or ‘Signed Up’ to e-newsletters, stock updates, promotions or news, then we may email you from time to time to provide you with information or advertising relating to our products or services.
- And more generally we use Device Information to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We only share your Personal Information with selected trusted third parties - these are organisations who assist us in processing your order effectively, enable us to analyse website traffic and/or email marketing data, and help us to communicate products/services/marketing information effectively. These include:
- Shopify - we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- Postal/courier services - we use a selection of tried and trusted postal and courier services that require your Personal Information to process/deliver and update you on the progress of your order.
- Google Analytics - we use this to help us understand how our customers use the Site, and to improve it -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- Mail Chimp - our email subscription lists are managed by MailChimp - a global organisation with the highest standards of information and data security.
- Stripe/Paypal - to process your payments efficiently and securely online.
- Facebook/Instagram - to provide targeted advertisements or marketing communications.
Please note: the above third parties are examples and this may not be a full list, third parties may also change from time to time with emerging new technologies - but we will endeavour to keep it as up-to-date as possible and advise you to check back and review this Privacy Policy on an ongoing basis.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
ONLINE ACCOUNT REGISTRATION
To make online ordering fast and effective you may choose to register an online account on our Site. Any details that you provide when opening your account will be stored securely and available for future use. You may access your online account at any time to change/update your Personal Information and preferences or close your account. Please note: if accessing your online account from a public device, then we recommend that you Log Out when you have finished your transaction to keep your account secure.
LINKS
If you click on any links on this Site they may direct you to another external website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies as they may differ from ours.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
PRIVACY POLICY CHANGES
We reserve the right to modify this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We advise you to review it frequently.
CONTACT US
Thank you for taking the time to read our Privacy Policy. If you have any questions, require further information, or would like to provide any feedback then please don’t hesitate to contact us using the details below. Thank you.
Northern Treasury, PO Box 5537, Hove, BN52 9QA, United Kingdom.
This Privacy Policy forms part of the Dragon and Castle website terms & conditions. By using this website you accept the policies that are outlined above.
AccuracyWe take pride in ensuring that the website is up-to-date and accurate, but we are only human, and it is possible that some errors may occur from time to time. We will make every effort to rectify any errors as soon as possible, but cannot be held responsible.
Copyright and Intellectual Property RightsThe copyright and intellectual property rights of all materials contained within this website (including photography) are owned by Dragon and Castle and the use of extracts or photography from this website for any purpose is prohibited.